Crypto Direct If your deposit is not credited yet, and you would like to contact Betkin support team to help you with that, you should first find your transaction hash since they will surely ask for it. You can find it in your wallet history (external wallet, from which you sent the funds). Just go to your transaction history, find the transaction to Betkin, and you should be able to open it in some of the crypto explorers and find your transaction hash. Transaction hash is a string of numbers and letters, and it should look something like this: — 6146ccf6a66d994f7c363db875e31ca35581450a4bf6d3be6cc9ac79233a69d0 Or it can be in the form of a link from the crypto explorer: — https://etherscan.io/tx/0x2446f1fd773fbb9f080e674b60c6a033c7ed7427b8b9413cf28a2a4a6da9b56c Via Alchemy Pay But if you bought crypto via Alchemy Pay, you would need to be patient, and they will send you your transaction info via email. You will receive the transaction info and status. If the transaction is "Pending" there is no reason to panic, since it is just not yet sent to Betkin. Once the transaction is confirmed, its status in that email from Alchemy pay will be changed. After that, feel free to contact Betkin support team for further assistance. Best of luck with your gameplay! 🤞

How cache & cookies work? Cookies are files created by sites you visit. They make your online experience easier by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit. In some instances clearing cache and cookies can help you, we prepared an article on how to clear cache and cookies based on your browser. Chrome on Windows and Mac 1. On your computer, open Chrome. 2. At the top right, click More . 3. Click More tools. Clear browsing data. 4. At the top, choose a time range. To delete everything, select All time. 5. Next to "Cookies and other site data" and "Cached images and files," check the boxes. 6, Click Clear data. Chrome on Android 1. On your Android phone or tablet, open the Chrome app. 2. To the right of the address bar, tap on “More,” or what looks like three dots, and then select “Settings.” 3. Tap on the “Privacy” category and then select “Clear browsing data.” 4. Here you can personalize your selections for which cookies to delete by selecting a specific time range. 5. Once you have made your selections, you can then check “Cookies and site data.” Uncheck all the other items. 6. Tap “Clear data.” Chrome on iOS 1. On your device, launch the Chrome app. 2. At the top right, tap on the three dots, scroll down and then select “Settings.” 3. Under settings, tap “Privacy” then “Clear browsing data.” 4. Select “Cookies, site data,” and uncheck all other items. 5. Tap on “Clear browsing data.” 6. Then select “Done.” Firefox on Windows and Mac 1. Open Firefox on your computer. 2. In the upper right-hand corner of the browser, click the “menu bars,” which look like three parallel lines, and click the “Privacy” tab. 3. Here you can select “Clear your recent history.” 4. Be sure that only “Cookies” is checked, and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “Everything.” 5. Double check your selections to make sure that other items you want to keep are not selected, and then hit “Clear now.” Firefox on Android Some instructions may vary based on the type of phone you have and what version of Firefox it is running. Look for the menu icon (three bars) located at the top right corner. On older Android devices you’ll have to press the hardware menu key and then tap “More.” 1. Go to the “Settings” menu. 2. On the settings menu, look for “Privacy & security” and select “Clear private data.” 3. You will then be taken to a list of what can be cleared where you can select “Cookies & active logins.” 4. After you have made your selection, tap the “Clear data” button to finalize deleting cookies. Firefox on iOS 1. Open Firefox. 2. Click on the “menu bars,” which looks like three parallel lines in the lower right-hand corner of the browser window. 3. Select “Settings.” 4. Scroll down to “Privacy.” 5. Select “Clear private data.” 6. Make sure only “Cookies” is selected, then tap on “Clear private data.” Safari on Windows and MacOS 1. Open Safari. 2. Select “Preferences” from the dropdown Safari menu. 3. Click on “Privacy,” then on “Manage Website Data.” 4. Click on “Remove all” from the dropdown menu. Safari on iOS 1. Go into the Settings menu on your device. 2. Scroll down to “Safari,” then “Advanced,” then “Website Data” 3. Tap on “Clear history and website data” to clear cookies.

If you are planning to deposit Bitcoins to your account, you can send coins only via Bitcoin network protocol. Sending Bitcoin over other network chains like BEP2, BEP20, TRC-20, ERC-20 is not available.

One of the features that our community enjoys the most is our chat.First thing before you start chatting, we highly recommend you to check our chat rules. You don't want to miss out on anything or get muted. Chat Rules — Don't spam, harass or be offensive to other users. — Do not share personal info of other players. Furthermore, no alts on chat are allowed. — Avoid using CAPS since they clutter the chat. — Don't beg or ask for loans. — No suspicious behavior that can be seen as potential scams. No impersonating! — Don't engage in any forms of advertising/trading/borrowing or offering services. All traded accounts are permanently muted. — Don't use URL shortening services. Always submit the real link. — Use the designated language channels accordingly.

Many of you are wondering why your withdrawal still didn't reach your wallet. Unconfirmed transactions There are a few reasons why your withdrawal didn't reach your wallet and the most common one is an unconfirmed transaction. As you probably know, every transaction has to be confirmed before it is credited to a destination address. The number of confirmations needed depends from wallet to wallet. Some wallets require just 1 confirmation when it comes to Bitcoin, while some other wallets require 3+ confirmations. Manual processing/ Pending Another important reason that you didn't receive your funds is that your withdrawal probably got "stuck" on our site. They can be stuck if the withdrawn amount is very large and it needs to be manually processed by our administrators. Note: Even manual withdrawals are almost instantly processed and you have nothing to worry about, just be a bit more patient. Other Withdrawals also won't go through if you just deposited and withdrew your funds without playing. That term is called coin mixing and is prohibited

You might have noticed this term floating around elsewhere, so here we'll explain what it means on here. Once you deposit a certain amount and then withdraw without placing a bet, or betting just a tiny amount of it, you might notice your withdrawal will remain pending. Simply moving funds around in this nature is what constitutes coin mixing and is strictly forbidden in the context of an online casino. This kind of behavior can be interpreted as something more serious and fraudulent, and due to this reason we're obligated to not allow it. In order to avoid this, simply use our site in the way that it's intended, that being a gambling site, and you won't have any issues. If perhaps you made a mistake but don't intend to gamble, then you can withdraw funds back to the address you deposited from (if that's possible) and you won't have this kind of an issue. If neither of these solutions work for you, then we'll have to ask you to submit KYC documentation on the following page, and in that way be in line with our AML views.