Version as of August 1, 2023
1. Who We Are
Betkin.com website (hereinafter referred to as "Betkin.com" or "Website" or "Casino" or "Company" or "We" or "Us" or "Our") is owned and operated by StepX B.V.
StepX B.V. is a company registered in accordance with Laws of Curaçao, registration No. 156454, the physical address: Heelsumstraat 51, E-Commerce Park Vredenberg, Curaçao, the mailing address is Chuchubiweg 17, Curaçao.
StepX B.V. is licensed and regulated by the Curacao Gaming Authority and operates under the License issued to Gaming Services Provider, Authorized and Regulated by the Government of Curaçao.
Betkin.com website provides you with gambling and betting services.
We are doing our best for protecting your personal information. This Privacy Policy lets you know what information we collect when you use our services, why we collect this information and how we use the collected information.
2. Our Commitments
At Betkin.com your privacy is a priority. Your privacy is at the core of the way we design and build the services and products, so that you can fully trust them and focus on new gaming experience.
We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.
Please note that this Privacy Policy shall be agreed between you and Betkin.com. by taking actions on the Website expressing your clear and unambiguous acceptance with these Policy conditions.
3. Intelligibility and Transparency
Knowing what online services are, we understand that poor information and too intricate language are general in online services privacy policies. That is why we are trying to use a simple language in our Privacy Policy and hope you to read our policies and understand our privacy procedures.
4. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and other services provided by betkin.com website. For simplicity, we refer to all of these as our “services” in this Privacy Policy.
5. Information We Collects
We are collecting information that may be used to identify and verify an individual, including, but not limited to, first and last name, date of birth, home or physical address, email address, phone number or other relevant information to be Personal Information.
You may be asked to provide Personal Information when you register for an account, use our website, or our services.
Personal Information we collect may also include information such as:
- contact information (including telephone number and e-mail address);
- shipping information (including physical and mailing address);
- billing information (including bills and transactions history);
- user experience information (including website usage preferences, screen and language settings, hardware data and so on).
This information is held by us on servers based in Curacao and elsewhere from time to time.
When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the quality of our services.
We do not collect Personal Information about you without your knowledge and without a clear purpose, defined by the essence of the services provided and applicable law.
6. Ways of Data Collecting
We may automatically collect data described and discussed above and receive Personal Information about you when you provide such information through the services or other communications and interactions on the betkin.com website. This is the main way of data collection.
We may also receive Personal Information from online vendors and service providers, and from customer lists lawfully acquired from third-party vendors.
In addition, we may engage the services of third-party service providers to provide technical support process your online transactions and maintain your account. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services, and we will use the Personal Information as set out in this Privacy Policy.
The above information collected can be disclosed to third parties outside the company only in accordance with this Privacy Policy and solely for the purpose of providing services to you or complying with applicable law
We take steps to ensure that our arrangements with third-party service providers and online vendors strictly protect your privacy.
7. Information Usage and Processing
We use the Personal Information we collect from you solely for the achievement of one or more of the following purposes:
- to deliver our Services to you;
- to provide you with the customer support;
- to undertake necessary verification checks (KYC, AML, security, antifraud or other);
- to process any of your online transactions;
- to assist your participation in third-party promotions, meet certain business requirements or for any other purpose related to the Services provided to you.
We may share your Personal Information only with our carefully selected partners (including any other parties that have data sharing arrangements).
Your Personal Information may also be used by us to provide you with:
- promotional offers and information regarding our new and/or modified products and services;
- promotional offers and information regarding the products and services of our partners, in order to enlarge the range of provided products and improve our customer service.
From time-to-time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you have the choice of whether or not to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as zip or postal code or age).
By accepting any contest prize or winnings from us, you consent to use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law.
Unless you have elected not to receive promotional information, we may also use your Personal Information (including your email address and phone number) to provide you with information regarding our products, services and promotions, including other gaming products (including online poker, casino, betting, backgammon) and products and services from the third parties.
8. Cookies
This section of Policy explains what cookies are and what types of cookies the betkin.com website uses and for what purpose.
A cookie is a text file containing an identifier (a string of letters and numbers) that is sent by the website to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the website, thereby helping us identify the users of the website. Cookies can be “persistent” or “sessional”.
Persistent cookies will be stored in a web browser and will remain valid until the expiration date has passed unless the User deletes them before the expiration date.
The sessional cookie is deleted automatically at the end of the user session when the web browser is closed.
On the website, we use both sessional and persistent cookies.
When you visit betkin.com website, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies on user`s computers, so that betkin.com remembers them and makes their login experience faster and easier.
We may use persistent tracking cookies on your computer or mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorized login attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.
User may at any time prohibit betkin.com website to create cookies for him, having chosen the appropriate settings of the browser used, and thereby expressing an objection to the creation of cookies on a long-term basis. Previously created cookies can be also deleted at any time by means of an Internet browser or another program. All common Internet browsers allow for this.
Under certain conditions, as a result of deactivation by the user of cookies creation in the Internet browser used, the use of all the functions of betkin.com website in its entirety may not be possible. In this regard, the use of cookies is critical in the sense that without such use, not all functions of the betkin.com website will work correctly.
Betkin.com use of cookies basically falls into the following categories:
- those that are strictly necessary to deliver the services and products you have requested;
- cookies related to the performance of betkin.com website, such as analytics that help us determine how our website is performing and ensuring a smooth and trouble-free experience for our users and visitors;
- cookies related to the functionality of betkin.com website, such as remembering your preferences at log in or your preferred language or allowing you to chat;
- third party cookies which link to other websites and which you request via websites plugins;
- cookies used to improve and target advertising to you based on what’s relevant to you, to improve reporting on any advertising campaign and to avoid showing you ads you have already seen.
9. Exceptional Personal Information Disclosures
We may disclose your Personal Information in a such exaptational circumstances as:
- to meet requirements of applicable law or decision or order of the competent courts or enforcements;
- to comply with any legal process served on us, any of our sites or the services or in circumstances where we are under a substantially similar legal obligation;
- to protect and defend our rights or property;
- to protect the personal safety of users of the services or the public order.
If, in our sole determination, you are found to have cheated or attempted to defraud us, the company , or any other user of the services in any way including but not limited to game manipulation or payment fraud, or if we suspect you of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities.
In addition, for the purposes of research on the prevention of game addiction, data can be made anonymous and passed on to the respective institutions.
10. Access to The Personal Data and Its Settings
You may "opt out" of receiving any promotional communications either by choosing to opt out via your account settings available on our sites or the services or in an email you receive from us, or at any time by sending an email, or by writing to us at Customer Service.
In addition, You may contact us if you:
- want to confirm the accuracy of the Personal Information we have collected about you;
- would like to update your Personal Information; and/or
- have any complaint regarding our use of your Personal Information.
If requested, we will:
- update any information you have provided to us, in case you prove the necessity for such changes or
- mark any information to prohibit future use for marketing purposes.
For the avoidance of doubt, nothing in this Privacy Policy shall prevent us from retaining your Personal Information where we are required to do so by law.
11. Electronic Services Providers
In order to play real money games on our services, you will be required to send money to and receive money from us. We may use third-party electronic payment solutions to process such financial transactions.
By accepting this Privacy Policy, you expressly consent to Personal Information necessary for the processing of transactions including, where necessary, the transfer of information outside of your country.
We take all the steps to ensure that our arrangements with payments solutions protect your privacy.
12. Security Reviews
We reserve the right to conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law.
By using our services and thereby agreeing to our Terms and Conditions you authorize us to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide during your use of our services, including, where necessary, the transfer of information outside of your country.
Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases. In addition, to facilitate these security reviews, you agree to provide such information or documentation as we may request.
13. Data Storage Security
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password-protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version 3 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
14. Minors Protection
Our Services are not intended for or directed at persons under the age of eighteen (18) (or the lawful age in their respective jurisdiction).
Any person who provides their information to us through any part of the services signifies to us that they are eighteen (18) years of age (or the lawful age in their respective jurisdiction) or older. It is our policy to uncover attempts by minors to access our services which may involve having to initiate a security review. If we become aware that a minor has attempted to or has submitted personal information via our services, we will not accept their information and will take steps to purge the information from our records.
15. Internationals Data Transfer
Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities.
By using our services, you expressly consent to any transfer of information outside of your country (including to countries that may not be assessed as having adequate privacy laws).
Nevertheless, we take steps to ensure that our agents, affiliates and suppliers comply with our standards of privacy regardless of their location.
16. Third-Party Practices
We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us.
Any information collected by these third parties is governed by the privacy policy, if any, of such third party.
17. Legal Disclaimer
The Services operate “AS-IS” and “AS-AVAILABLE” without liability of any kind.
We are not responsible for events beyond our direct control.
Due to the complex and ever-changing nature of our technology and business, we cannot guarantee, nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.
18. Consent to Privacy Policy
Your use of our services constitutes an agreement to our Privacy Policy.
This is our entire and exclusive Privacy Policy, and it supersedes any earlier version. This Privacy Policy should be read in conjunction with our Terms and Conditions and any additional applicable terms posted on our platforms.
We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our Platforms. Your continued use of our services following any changes to this Privacy Policy constitutes your acceptance of the changes. We recommend that you revisit this Privacy Policy regularly.
In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.
19. Other Web Sites
Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy.
If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which may differ from ours.
Solely the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.
When you play games developed or distributed by the third parties – such as our software provider – ST8 Tech N.V. – you are a subject of the privacy policies terms of those third parties.